FAQ's

Shipping Time Inquiries: Depending on the brand, orders might be shipped on the same business day or take 1-2 days. Occasionally, unforeseen delays may extend shipment time. On average, expect delivery in 4-7 days. Longer durations will be specified on the product page. We pride ourselves on the industry's fastest processing, shipping times, and top-notch customer service.

Payment Methods: We accept various payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay).

Return Policy: Our 30 Day Money Back Guarantee covers all items. For details, check our return policy at the bottom of the page.

Cancellation Policy: You can cancel any order for a full refund before shipment. Notify us immediately at orders@serenityprovision.com if you wish to cancel. Once shipped, it falls under our 30-Day Return Policy.

Damaged Products: Please Inspect your item(s) upon delivery. Note any damage, even to the box, when signing. If damage is suspected during delivery, label it as "suspect damage" on the receipt. If items arrive damaged, send photos to support@serenityprovision.com for replacement or compensation.

Placing an Order: To order online, click "Add To Cart," provide shipping/billing details, and complete checkout. For phone orders, call us at 888-495-3550 for immediate confirmation and processing.

Order Status: After placing an order, you'll get a confirmation email with credit card authorization and shipping details. Once processed, you'll receive another email confirming shipment with a tracking number. Out-of-stock items prompt notification within one business day.

Order Confirmation: An order confirmation email will be sent to the provided address. Save for your records. Ensure your email is correct to receive confirmations.

Sales Tax: Located in Illinois, we only charge sales tax for orders shipped to Illinois, potentially saving you hundreds compared to other sources.

Order Changes: You can change your order without charge by emailing orders@serenityprovision.com before shipping. Any price difference will be credited or invoiced. For immediate assistance, email support@serenityprovision.com or call 888-495-3550.