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Description
Just add water to create a cleaning solution with the Echo Clean™, generating hypochlorous acid, a naturally occurring compound known for its cleaning capabilities. This solution is effective on germs and bacteria yet gentle on most household surfaces. The Echo Clean™ is designed for home, office, and portable use and can be used safely around family and pets with general precautions.
Warranty & Returns
Warranty & Returns
Echo Water Warranty & Returns
All Echo Water products come with a warranty, and you’ll receive a QR code with your purchase to register. Echo Water offers a 60-day return policy if you’re not completely satisfied—email support@serenityprovision.com to initiate a return.
Product Warranties
| Product | Warranty Duration | Repair Option |
|---|---|---|
| Echo Flask | 5 Years | No |
| Echo Refresh | 10 Years | Yes |
| Echo Whole Home | 10 Years | Yes |
| Echo H2 Machine | 10 Years | Yes |
| Echo Revive | 10 Years | Yes |
| Echo Salt Free Conditioner | 5 Years | Yes |
| Echo Clean | 5 Years | No |
| Echo Flow | 10 Years | Yes |
| Echo Ultimate | 10 Years | Yes |
| Echo Water Softener | 5 Years | Yes |
| Echo Pitcher | 5 Years | No |
| Echo Pitcher Filter Housing and Cartridge | 5 Years | No |
| Echo RO System | 5 Years | Yes |
5-Year Prorated Warranty Coverage
For products with a 5-year warranty, if repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus parts and shipping costs. Costs are prorated as shown below.
| Year | Coverage | Diagnostic Fee | Repair Cost | Parts Discount |
|---|---|---|---|---|
| Year 1 | 100% | $0.00 | $0.00 | 100% |
| Year 2 | 75% | $31.25 | $31.25/hr | 75% |
| Year 3 | 50% | $62.50 | $62.50/hr | 50% |
| Year 4 | 25% | $93.75 | $93.75/hr | 25% |
| Year 5 | 25% | $93.75 | $93.75/hr | 25% |
10-Year Prorated Warranty Coverage
For products with a 10-year warranty, if repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus parts and shipping costs. Costs are prorated as shown below.
| Year | Coverage | Diagnostic Fee | Hourly Cost | Parts Discount |
|---|---|---|---|---|
| Year 1 | 100% | $0.00 | $0.00 | 100% |
| Year 2 | 100% | $0.00 | $0.00 | 75% |
| Year 3 | 75% | $31.25 | $31.25/hr | 65% |
| Year 4 | 65% | $43.75 | $43.75/hr | 55% |
| Year 5 | 55% | $56.25 | $56.25/hr | 45% |
| Year 6 | 45% | $68.75 | $68.75/hr | 35% |
| Year 7 | 35% | $81.25 | $81.25/hr | 25% |
| Year 8 | 25% | $93.75 | $93.75/hr | 25% |
| Year 9 | 25% | $93.75 | $93.75/hr | 25% |
| Year 10 | 25% | $93.75 | $93.75/hr | 25% |
Payment & Security
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