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Description
As one of the required Echo Retro (previously named NHM-130 Machine) filters, the Echo Retro Hollow Fiber Filter (previously called NHM-130 Hollow Fiber Filter) removes:
- Chlorine
- Bacteria
- Chloramines
- Pharmaceutical drugs
- Water soluble metals
- Pesticides
- Other harmful chemicals found in water
By removing these harmful chemicals and organisms from your water, you and your family will be protected from the negative health effects caused by these substances and will be well on your way to a healthier lifestyle.
The Hollow Fiber Filter should be replaced every 12 months and lasts for 951 gallons.
Warranty & Returns
Warranty & Returns
Echo Water Warranty & Returns
All Echo Water products come with a warranty, and you’ll receive a QR code with your purchase to register. Echo Water offers a 60-day return policy if you’re not completely satisfied—email support@serenityprovision.com to initiate a return.
Product Warranties
| Product | Warranty Duration | Repair Option |
|---|---|---|
| Echo Flask | 5 Years | No |
| Echo Refresh | 10 Years | Yes |
| Echo Whole Home | 10 Years | Yes |
| Echo H2 Machine | 10 Years | Yes |
| Echo Revive | 10 Years | Yes |
| Echo Salt Free Conditioner | 5 Years | Yes |
| Echo Clean | 5 Years | No |
| Echo Flow | 10 Years | Yes |
| Echo Ultimate | 10 Years | Yes |
| Echo Water Softener | 5 Years | Yes |
| Echo Pitcher | 5 Years | No |
| Echo Pitcher Filter Housing and Cartridge | 5 Years | No |
| Echo RO System | 5 Years | Yes |
5-Year Prorated Warranty Coverage
For products with a 5-year warranty, if repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus parts and shipping costs. Costs are prorated as shown below.
| Year | Coverage | Diagnostic Fee | Repair Cost | Parts Discount |
|---|---|---|---|---|
| Year 1 | 100% | $0.00 | $0.00 | 100% |
| Year 2 | 75% | $31.25 | $31.25/hr | 75% |
| Year 3 | 50% | $62.50 | $62.50/hr | 50% |
| Year 4 | 25% | $93.75 | $93.75/hr | 25% |
| Year 5 | 25% | $93.75 | $93.75/hr | 25% |
10-Year Prorated Warranty Coverage
For products with a 10-year warranty, if repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus parts and shipping costs. Costs are prorated as shown below.
| Year | Coverage | Diagnostic Fee | Hourly Cost | Parts Discount |
|---|---|---|---|---|
| Year 1 | 100% | $0.00 | $0.00 | 100% |
| Year 2 | 100% | $0.00 | $0.00 | 75% |
| Year 3 | 75% | $31.25 | $31.25/hr | 65% |
| Year 4 | 65% | $43.75 | $43.75/hr | 55% |
| Year 5 | 55% | $56.25 | $56.25/hr | 45% |
| Year 6 | 45% | $68.75 | $68.75/hr | 35% |
| Year 7 | 35% | $81.25 | $81.25/hr | 25% |
| Year 8 | 25% | $93.75 | $93.75/hr | 25% |
| Year 9 | 25% | $93.75 | $93.75/hr | 25% |
| Year 10 | 25% | $93.75 | $93.75/hr | 25% |
Payment & Security
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