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Description
The Echo Reverse Osmosis Filter will provide you with clean fresh tasting water. But in order to keep the system running at optimum levels you must replace the filters at regular intervals.
| Filter Cartridge | Function | Replacement Cycle |
| Spun PP Filter (LABELED 1, or PP) | Removes larger particles suspended in water. | 3 - 6 months |
| Carbon Block Filter (LABELED 2, or CTO) | Removes organics, chlorine, odor, and turbidity. | 3 - 6 months |
| RO Membrane (LABELED 3, or RO) | Removes bacteria, heavy metals, dissolved matter, and salinity. | 12 - 24 months |
| Post Activated Carbon Filter (LABELED 4, or TT3) | Removes residual chlorine and odor. It also improves the taste of purified water. | 3 - 6 months |
Warranty & Returns
Warranty & Returns
Echo Water Warranty & Returns
All Echo Water products come with a warranty, and you’ll receive a QR code with your purchase to register. Echo Water offers a 60-day return policy if you’re not completely satisfied—email support@serenityprovision.com to initiate a return.
Product Warranties
| Product | Warranty Duration | Repair Option |
|---|---|---|
| Echo Flask | 5 Years | No |
| Echo Refresh | 10 Years | Yes |
| Echo Whole Home | 10 Years | Yes |
| Echo H2 Machine | 10 Years | Yes |
| Echo Revive | 10 Years | Yes |
| Echo Salt Free Conditioner | 5 Years | Yes |
| Echo Clean | 5 Years | No |
| Echo Flow | 10 Years | Yes |
| Echo Ultimate | 10 Years | Yes |
| Echo Water Softener | 5 Years | Yes |
| Echo Pitcher | 5 Years | No |
| Echo Pitcher Filter Housing and Cartridge | 5 Years | No |
| Echo RO System | 5 Years | Yes |
5-Year Prorated Warranty Coverage
For products with a 5-year warranty, if repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus parts and shipping costs. Costs are prorated as shown below.
| Year | Coverage | Diagnostic Fee | Repair Cost | Parts Discount |
|---|---|---|---|---|
| Year 1 | 100% | $0.00 | $0.00 | 100% |
| Year 2 | 75% | $31.25 | $31.25/hr | 75% |
| Year 3 | 50% | $62.50 | $62.50/hr | 50% |
| Year 4 | 25% | $93.75 | $93.75/hr | 25% |
| Year 5 | 25% | $93.75 | $93.75/hr | 25% |
10-Year Prorated Warranty Coverage
For products with a 10-year warranty, if repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus parts and shipping costs. Costs are prorated as shown below.
| Year | Coverage | Diagnostic Fee | Hourly Cost | Parts Discount |
|---|---|---|---|---|
| Year 1 | 100% | $0.00 | $0.00 | 100% |
| Year 2 | 100% | $0.00 | $0.00 | 75% |
| Year 3 | 75% | $31.25 | $31.25/hr | 65% |
| Year 4 | 65% | $43.75 | $43.75/hr | 55% |
| Year 5 | 55% | $56.25 | $56.25/hr | 45% |
| Year 6 | 45% | $68.75 | $68.75/hr | 35% |
| Year 7 | 35% | $81.25 | $81.25/hr | 25% |
| Year 8 | 25% | $93.75 | $93.75/hr | 25% |
| Year 9 | 25% | $93.75 | $93.75/hr | 25% |
| Year 10 | 25% | $93.75 | $93.75/hr | 25% |
Price Match Guarantee
Payment & Security
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