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Warranty & Returns
Echo Product Warranties
- Echo Flask- 5 year warranty, no repair option
- Echo Refresh- 10 year warranty, repair option
- Echo Whole Home- 10 year warranty, repair option
- Echo H2 Machine- 10 year warranty, repair option
- Echo revive- 10 year warranty, repair option
- Echo Salt Free Conditioner- 5 year warranty, repair option
- Echo Clean- 5 year warranty, no repair option
- Echo Flow- 10 year warranty- repair option
- Echo Ultimate- 10 year warranty, repair option
- Echo Water Softener- 5 year warranty, repair option
- Echo Pitcher- 5 year warranty, no repair option
- Echo Pitcher Filter Housing and Cartridge- 5 year warranty, no repair option
- Echo RO System- 5 year warranty, repair option
5 Year pro-rated Warranty Coverage
Warranty Schedule
If repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus the cost of parts and shipping. These costs will be prorated according to the warranty schedule detailed below.
|
Year
|
Coverage
|
Diagnostic Fee
|
Repair Cost
|
Parts Discount
|
|---|---|---|---|---|
|
Year 1
|
100%
|
$0.00
|
$0.00
|
100%
|
|
Year 2
|
75%
|
$31.25
|
$31.25/hr
|
75%
|
|
Year 3
|
50%
|
$62.50
|
$62.50/hr
|
50%
|
|
Year 4
|
25%
|
$93.75
|
$93.75/hr
|
25%
|
|
Year 5
|
25%
|
$93.75
|
$93.75/hr
|
25%
|
10 Year pro-rated Warranty Coverage
If repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus the cost of parts and shipping. These costs will be prorated according to the warranty schedule detailed below.
|
Year
|
Coverage
|
Diagnostic Fee
|
Hourly Cost
|
Parts Discount
|
|---|---|---|---|---|
|
Year 1
|
100%
|
$0.00
|
$0.00
|
100%
|
|
Year 2
|
100%
|
$0.00
|
$0.00
|
75%
|
|
Year 3
|
75%
|
$31.25
|
$31.25/hr
|
65%
|
|
Year 4
|
65%
|
$43.75
|
$43.75/hr
|
55%
|
|
Year 5
|
55%
|
$56.25
|
$56.25/hr
|
45%
|
|
Year 6
|
45%
|
$68.75
|
$68.75/hr
|
35%
|
|
Year 7
|
35%
|
$81.25
|
$81.25/hr
|
25%
|
|
Year 8
|
25%
|
$93.75
|
$93.75/hr
|
25%
|
|
Year 9
|
25%
|
$93.75
|
$93.75/hr
|
25%
|
|
Year 10
|
25%
|
$93.75
|
$93.75/hr
|
25%
|
Price Match Guarantee
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