Greatbear Tree Puller Attachment

While we strive to keep our website prices accurate, please note that pricing and inventory of all Chery Industrial, Bastone, Greatbear, Katool, Gold Mountain, Duramax, New York Industrial, and Golden Mount products change frequently. Please contact us to get the latest pricing and inventory for any of these brands listed.

How do you ship orders?

We will use standard freight shipping for your order, if you have any special requests, including but not limited to liftgate delivery, delivery appointment, tilt truck, please let us know, and an additional charge may apply. 

How to unload the product?

It is the customer's responsibility to unload the product. We have the product package dimensions and weight on every product page, please have a forklift or equivalent ready for unloading. 

Do you have the unit in stock?

We do not track real-time inventory online. Please contact us to ensure availability. Inventory depletes quickly with every inbound shipment.

What if the product is out of stock？

We apologize for the inconvenience. The inventory goes fast. We will have the product restocked soon and will let you know the estimated time. You can place the order by paying 20% of the product price, so we can hold the product for you when it arrives. For more detail, please contact our customer service team at support@serenityprovision.com.

What do I need to know when the order is delivered?

Signature for large amount order delivery is required. 

It is the responsibility of the receiver to open and inspect all packaged products at the time of delivery. Any damages must be notated by the delivery person or a damage claim cannot be filed. Failure to find and report concealed damages will result in a loss to the receiver.

Where do you ship to?

We ship orders to the contiguous 48 states (excluding Alaska and Hawaii) and Canada. For orders shipping to South America or Europe, Please contact us for more information.

Do you offer financing?

We try to help every customer. Financing is currently available through Affirm. Click the check your purchasing power text near Affirm on the product info page to see if you qualify.

Where do you ship from?

We have warehouses all over the nation. We will strategically arrange your order to be shipped from the closest location as soon as possible. 

Can I choose a shipping carrier?

• For small items, we work with UPS and FedEx to ship your order. 
• For large items, we work with trusted carriers that specialize in handling large parts.

How long is shipping time?

You will be notified by email when your order is shipped out.

• Typically, delivery is 1-2 weeks.
• For small items, you can find the tracking number in the email and track your order anytime.
• For large items, we will contact you and inform you of the estimated delivery time. once it is picked up.

I want to pick up, but not myself, what should I do?

We understand and we try to help every customer. Please provide us the pickup person's information, so we can make the pickup procedure smooth and quick for you. 

Warranty Coverage and Conditions

To obtain warranty coverage, the Buyer must submit a claim within thirty (30) days of discovering the defect by contacting Serenity Provision at support@serenityprovision.com

Final warranty decisions for welding and cutting products will be made by Chery Industrial. Please note that warranty claims will not be approved for damages or issues arising from non-product-related causes, including but not limited to:

1)  Damage incurred during shipping;

2)  Claims for missing or defective parts made beyond 30 days from the date of purchase—Buyers are responsible for shipping and parts costs after this period;

3)  Products subjected to abuse, accidents, alterations, modifications, tampering, vandalism, neglect, misuse, friction contact, or improper attachments;

4)  Damage caused by failure to follow the user manual, installation errors, or operational mistakes;

5)  Normal wear and tear of consumable parts (e.g., chisels, blades);

6)  Usage in an environment for which the product was not designed;

7)  Damage caused by natural disasters;

8)  Stolen or lost products.

Shelter Warranty

Shelters are intended for temporary outdoor storage and are not designed to withstand heavy snow loads or strong winds. They do not include engineering drawings. Buyers are responsible for ensuring the shelter is suitable for their local weather conditions.

Customers must perform regular maintenance and inspections.

Chery Industrial Shelters are covered under the following warranty terms:

• Frame: 1-year warranty against manufacturing defects.

• PE Covering Material: 2-year warranty against defects.

• PVC Covering Material: 8-year warranty against defects.

Warranty Exclusions:

1) Used products;

2) Altered or modified products;

3) Depreciation due to age and usage;

4) Damage from improper maintenance or failure to follow instructions;

5) Improper installation, misuse, or lack of protective measures during installation, use, or storage;

6) Damage caused by accidents, falling objects, or exposure to harmful chemicals;

7) Damage from acts of nature, including but not limited to wind, excessive snow, floods, hail, tornadoes, sleet, ice, and fire;

8) Unforeseen causes, such as added load or external forces;

9) Products not in possession of the original purchaser;

10) Improper anchoring or installation of the structure;

11) Third-party installation fees;

12) Loss of income, wages, travel expenses, equipment rental, fuel, personal property, or property value;

13) Condensation-related damage to the product or its contents.

End panels are excluded from any warranty, regardless of product series or classification. Damages caused by improper installation are not covered under warranty.

If a part is found defective due to manufacturing and falls within the warranty period, Chery Industrial will provide replacement parts free of charge. Examples include torn covers, holes, bent bolts, and broken ratchets.

Skid Steer Attachments Warranty

Chery Industrial Skid Steer Attachments come with a one-year warranty on parts and labor.* Disassembling any component, including the housing or motor, without prior approval from Chery Industrial may void the warranty. Customers must contact Chery Industrial for instructions before disassembly to ensure warranty coverage remains intact.

Warranty Claim Process

To initiate a warranty claim, please email support@serenityprovision.com with the following information:

1) Proof of purchase (e.g., bill of sale) to verify eligibility for warranty service;

2) Buyer’s contact information (name, phone number, address);

3) Product serial number (located on the product label);

4) Place of purchase and purchase number (if applicable);

5) Detailed description of the defect;

6) Photographic or video evidence of the defect.

If the issue is determined to be a manufacturer defect within the warranty period, Chery Industrial will ship replacement parts to the Buyer free of charge. However, damages caused by user misuse or negligence will require the Buyer to cover parts and shipping costs.