Ignition Type Guide

Match Lit

"Match Lit" for fire pits is a manual ignition method where you use a match or lighter to start the fire. You open the gas valve, hold a lit match or lighter near the burner, and ignite the gas. This method is straightforward and budget-friendly but requires more effort and caution than automatic ignition systems.

Match Lit With Flame Sense

Similar to Match Lit, but with an added safety feature called a flame sensor. After opening the gas valve, you use a match or lighter to ignite the gas. The flame sensor detects the flame and keeps the gas flowing. If the flame goes out unexpectedly, the sensor shuts off the gas supply to prevent accidents, ensuring safer operation.

Spark Ignition With Flame Sense

"Spark Ignition with Flame Sense" combines automatic spark ignition with a flame sensor. No match or lighter is needed. When you turn on the gas valve and activate the ignition, a spark ignites the fire. The flame sensor detects the flame and maintains gas flow. If the flame goes out, the sensor shuts off the gas to prevent gas buildup, offering both convenience and safety.

Low Voltage Electronic Ignition

This automatic ignition system uses a low-voltage electric current to start the fire. It eliminates the need for a match or lighter, providing convenience and safety. When you turn on the gas valve, an electric spark ignites the fire. The system is energy-efficient and often includes flame sensing technology for added safety.

Plug & Play Electronic Ignition

An automatic ignition system that is easy to install and use. It does not require a match or lighter for ignition. When you turn on the gas valve, an electric spark ignites the fire. The "Plug & Play" design allows for quick and simple installation, with minimal setup or wiring required. It is pre-assembled in The Outdoor Plus products for easy connection to a power source and the fire pit's gas supply.

Shipping, Delivery, and Returns

Lead Times:

Concrete Fire Pits: 3-4 Weeks
Concrete Bowls: 3-4 Weeks
Metal Units: 4-5 Weeks
Accessories: 1-2 Weeks
Pans & Burners: 2-3 Weeks

All orders for products from The Outdoor Plus are made-to-order, and all sales are final.

Serenity Provision offers free home curbside/dock delivery for products from The Outdoor Plus. Shipping times vary based on location and transit. For fire pits, fire tables, bowls, or fireplaces, couriers will schedule delivery appointments.

Deliveries:

For curbside/dock deliveries, clients should inspect the shipment before signing the proof of delivery. If a shipment arrives damaged, clients should sign as "DAMAGED" and reject the delivery. They should also take photographs of the damage and send them to support@serenityprovision.com for assistance.

For successful deliveries, clients are responsible for moving the product(s) within the property.

Product Return & Cancellation Policy:

All orders for products from The Outdoor Plus are made-to-order. Orders not yet in production incur a 10% cancellation fee.

For returns, clients incur a 25% restocking fee and are responsible for return shipping costs. Special order, made-to-order, and custom-made items are not eligible for return.

Color Swatch Guide

GFRC Concrete

Smooth Finish

Ash

Natural Gray

Gray

Chestnut

Chocolate

Limestone

Brown

Black

Vanilla

Metallic Finish

Metallic Pearl

Metallic Bronze

Metallic Copper

Metallic Silver

Metallic Slate

Rustic Textured Finish

Rustic Coffee

Rustic Gray

Rustic White

Rustic Moss Stone

Woodgrain Finish

Woodgrain Ebony

Woodgrain Ivory

Woodgrain Oak

Metal Materials

Stainless Steel

Corten Steel

Hammered Patina Copper

Copper Vein

Black

White

Silver Vein

Java

Gray

Pewter

Price Match Guarantee

We strive to provide the most competitive online prices. If you discover another online store offering a lower price, inform us, and we will be glad to match that price. We aim to instill confidence in your purchase by ensuring you receive the best possible price for the product.

Our 100% Price Match Guarantee, however, comes with certain restrictions:

Promotions like rebates and buy one, get one free offers are not eligible.
The website in question cannot be a discounter or auction platform (e.g., eBay).
The competitor must be an Authorized Retailer of the purchased item.
The Price Match Guarantee calculation encompasses the item price, sales tax, and shipping charges.

It's important to note that Price Matches do not apply to exchange orders or replacements. Please be aware that some exclusions may apply and while we honor price matches, the final decision is at the authority of Serenity Provision.

The Outdoor Plus 30" Diamond Series Griddle

The Outdoor Plus 30" Diamond Series Griddle

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